First of all, please do not panic!

If your permit card gets lost or stolen, it is very important that you go to the nearest police station and ask for a report immediately. Below, you can find our instructions on what steps you should follow in such an incident.

Keep calm, and follow them:

1. Obtain a police report

Go to the nearest police station with your passport and a photo of your lost residence permit card and ask for a report. If you are not sure or do not have any evidence that your card is stolen, just tell the officers that you lost your card. This is because the officers will ask you if you saw the person who robbed you or if there were any CCTV cameras around.

Once you get in the police station, you can read out or hand in the text below to a police officer:

Hello! I lost my residence permit card and I would like to have a police report. Can you please help?”

“Merhaba! İkamet kartımı kaybettim ve tutanak tutturmak istiyorum. Yardım eder misiniz?”

Hello! My permit card got stolen and I would like to have a police report. Can you please help?”

“Merhaba! İkamet kartımı çaldırdım ve tutanak tutturmak istiyorum. Yardım eder misiniz?”

The police officer will guide you further about the process.

2. Pay the new card’s fees

If you are a student, you need to pay only the card fee.

Where and how to pay:

  1. One of the given tax offices (Sarıyer Tax Office, Istanbul Tax Office, Gayrettepe (Mecidiyeköy) Tax Office) with the 9207 reference code and your foreigner ID number,
  2. One of the given government banks (Ziraat Bank, Halk Bank, Vakıf Bank) with the 9267 reference code and your foreigner ID number.

Please make sure the receipt has a stamp on it.

If you are not a student (post-doc, faculty member, researcher, etc), in addition to the card fee, you also need to pay half of the application fee. The application fee amount depends on the country of origin and the only channel to learn the fee amount is the Immigration Directorate. Upon your visit, the staff will inform you how much you should pay. Then you can go to the Istanbul Tax Department (close to the Immigration Department) and pay your application fee with your foreigner ID number. Keep the receipt and then go back to the Immigration Department to continue the transaction.

Note: Please remember that the tax office accepts only the Turkish Lira in cash, no other currency or method. If your fee costs 40 $, for instance, you must pay that amount in Turkish currency in cash.

Below you can find a sentence you can hand to an officer at the tax office. You should provide your foreigner ID number to the officer at the counter.

Hello! I lost my residence permit card and I want to pay the application fee for the new card. The fee costs XX (40) $. Can you please help?”

“Merhaba! İkamet kartımı kaybettim ve yenisini çıkartmam için ikamet harcımı ödemem gerekiyor. Ödeyeceğim tutar XX (kırk) dolar. Yardımcı olur musunuz?”

3. Visit the Istanbul Immigration Department

After you completed the first two steps, you should visit the Kumkapı Immigration Department/ Info Desk with the following documents:

  1. Police report
  2. Address registration certificate (housing document is accepted)
  3. Photocopy of your passport ID page
  4. Your passport
  5. 2 head-shot photographs in ICAO standards
  6. The fee payment receipt with a stamp on it

Kumkapı Immigration Department Google Maps Link:: https://goo.gl/maps/Sxa9p6amkKfTM2hh6 

If you want your new card to be delivered to the university, you can give the university’s address as well.

Address Registration Procedure: https://ico.ku.edu.tr/resources/obtaining-official-documents/#tid_6163f43fd2b14

Traveling abroad before receiving your new card:

If you do not receive your new permit card before your departure, you should bring the police report you have and a photo of your lost card to the airport. It is not guaranteed, but there is a chance that they can approve your departure.

Sarıyer Şehit Şakir Aktaş Police Station



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Taksim Police Station



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Kadıköy İskele Police Station



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