If your permit card gets lost or stolen, it is very important that you go to the nearest police station and ask for a report immediately. Below, you can find our instructions on what steps you should follow in such an incident.
Keep calm, and follow them:
Go to the nearest police station with your passport and a photo of your lost residence permit card and ask for a report. If you are not sure or do not have any evidence that your card is stolen, just tell the officers that you lost your card. This is because the officers will ask you if you saw the person who robbed you or if there were any CCTV cameras around.
Once you get in the police station, you can read out or hand in the text below to a police officer:
“Merhaba! İkamet kartımı kaybettim ve tutanak tutturmak istiyorum. Yardım eder misiniz?”
“Merhaba! İkamet kartımı çaldırdım ve tutanak tutturmak istiyorum. Yardım eder misiniz?”
If you are a student, you need to pay only the card fee.
Where and how to pay:
Please make sure the receipt has a stamp on it.
If you are not a student (post-doc, faculty member, researcher, etc), in addition to the card fee, you also need to pay half of the application fee. The application fee amount depends on the country of origin and the only channel to learn the fee amount is the Immigration Directorate. Upon your visit, the staff will inform you how much you should pay. Then you can go to the Istanbul Tax Department (close to the Immigration Department) and pay your application fee with your foreigner ID number. Keep the receipt and then go back to the Immigration Department to continue the transaction.
Note: Please remember that the tax office accepts only the Turkish Lira in cash, no other currency or method. If your fee costs 40 $, for instance, you must pay that amount in Turkish currency in cash.
Below you can find a sentence you can hand to an officer at the tax office. You should provide your foreigner ID number to the officer at the counter.
“Merhaba! İkamet kartımı kaybettim ve yenisini çıkartmam için ikamet harcımı ödemem gerekiyor. Ödeyeceğim tutar XX (kırk) dolar. Yardımcı olur musunuz?”
After you completed the first two steps, you should visit the Kumkapı Immigration Department/ Info Desk with the following documents:
Kumkapı Immigration Department Google Maps Link:: https://goo.gl/maps/Sxa9p6amkKfTM2hh6
If you want your new card to be delivered to the university, you can give the university’s address as well.
If you do not receive your new permit card before your departure, you should bring the police report you have and a photo of your lost card to the airport. It is not guaranteed, but there is a chance that they can approve your departure.